Frequently Asked Questions
FDTpro stands out for its flexibility, extensive customization, and ease of use. Unlike several more rigid solutions, FDTpro is not designed with a "one-size-fits-all" approach. The solution adapts to your organization, your business rules, and your way of working. You therefore get a solution that truly meets your needs, without being cluttered with unnecessary features. In addition, each client is accompanied by an expert during startup to ensure everything is properly configured from the outset.
We have been working in the timesheet field since 2008. Over the years, we have implemented FDTpro in hundreds of organizations of various sizes and sectors. This experience allows us to fully understand the realities of different work environments and to propose proven methods.
FDTpro is designed for organizations of all sizes, across multiple sectors. Whether you have simple or more complex needs, the solution can be configured to adapt to your reality. It is suitable for administrative teams as well as field personnel, whether on-site, remote, or in a hybrid work model.
FDTpro works with common equipment, such as a computer, tablet, or smartphone. An Internet connection is all that is needed to access the solution. No specialized equipment is required for most uses, which greatly facilitates deployment within your organization.
No, not at all! FDTpro is a 100% online solution (SaaS) that works simply from your web browser. You only need an internet connection to access it, whether you are in the office, at home, or on the go.
It's fast, efficient, and as smooth as locally installed software, but without the hassle of installation or server management. Perfect for hybrid or remote teams!
Yes. A mobile app is available for Android and iOS. Depending on your needs, it can be used to complete timesheets or as a time clock in the field. This allows staff to easily access the solution, no matter where they are.
FDTpro can be integrated with various payroll, accounting, or other tools used in your organization. If you need to transfer your data to another system, we can set up a bridge, export, or integration tailored to your needs. This reduces duplicate entries, saves time, and limits the risk of errors.
Data security and privacy are taken very seriously. Various protection, monitoring, and redundancy measures are in place to ensure the reliability of the solution. Data is hosted in Canada, which is often an important factor for many organizations.
If you stop using FDTpro, you have all the time you need to retrieve your data before access is closed. You can also extract it yourself at any time, particularly in Excel or PDF format. This allows you to keep important information and ensure a smooth transition if necessary.
FDTpro is available as an annual subscription. The price primarily depends on:
- The number of users.
- The features chosen.
Certain features, such as exporting to other solutions or special forms, may have setup fees and an annual cost.
You can use our pricing tool to get a basic estimate.
For specific needs or advanced features, such as integrations with accounting or payroll software, a customized quote will be provided.
Non. Lorsqu’un employé quitte l’organisation, son accès peut être désactivé et il ne sera plus considéré dans votre nombre d’utilisateurs actifs. Ses données demeurent toutefois accessibles aux administrateurs pour consultation ou production de rapports.
The subscription includes:
- Software access.
- Secure hosting.
- Initial configuration customization.
- Administrator support and training.
- Preventive, corrective, and evolutionary maintenance.
Basic customization is included in the subscription. However, additional charges may apply for specific modifications or custom developments. These costs will always be communicated to you in advance in a quote. Please note: initial setup is often free of charge.
Considérant que FDTpro mettra beaucoup d’effet pour personnaliser la solution en fonction des besoins de votre organisation, nous nous attendons à ce que nos client s’engage pour l’année. Nous n'effectuons donc pas de remboursement en cas de désabonnement en cours d’année.
Absolutely! We know that completing timesheets on time can sometimes be a challenge! That's why FDTpro sends automatic reminders to employees who haven't submitted their timesheets by the deadline you've set. You can even configure a second deadline or send a manual reminder whenever you wish. Plus, a clear dashboard gives you an overview to easily track the status of timesheets.
Yes, absolutely! With FDTpro, you can track hours worked by project, client, task or other category. All data entered by your staff can be extracted with our powerful report generator. In addition, advanced features allow you to define and manage budgets to ensure better project monitoring.
Yes, and it’s super efficient! Here’s how it works:
- The employee submits their timesheet to indicate it's ready.
- A supervisor approves or rejects the timesheet. If rejected, the employee receives an email notification.
- An administrator locks approved timesheets for processing.
An approved timesheet can no longer be edited, and you can delegate approval rights in case of absence.
Yes, many mechanisms are in place to detect inconsistencies or missing fields. For example:
- Mandatory fields.
- Alerts for inconsistent hours.
- Forbidden combinations in dropdown lists.
These tools save you time by reducing follow-ups!
Yes, with our powerful and flexible report generator, you can quickly create reports for:
- Payroll.
- Invoicing.
- Tracking your budgets.
- Analyzing your activities.
- SR&ED credits.
Everything can be filtered, viewed directly, or exported to Excel or PDF.
Certainly! FDTpro allows you to precisely define access rights according to roles. For example:
Timesheet creation, approval, and locking.
Access to reports.
General administration (adding users, projects, etc.).
Yes, of course! If your organization's expense approval process requires different rules than those for timesheets (such as different approvers or different frequencies), we can accommodate you. We can separate expense entry from timesheets and create a separate section with a customized approval process for your organization.
Yes. FDTpro allows you to distinguish between billable hours and hours already billed, helping you track your work in progress. Once an hour is identified as billed, it cannot be freely modified by the employee, which further secures the information.
Yes, the time clock can record geolocation if your organization wishes. A link is then available with the time clock data to see where the device was located at the time of punching in/out.
No, the coordinates are only recorded at the time of clocking in, and no continuous tracking is carried out. This approach complies with legal requirements for privacy protection.
No, geolocation is entirely optional.
Yes, hours entered using the time clock can be adjusted if necessary. However, the original data always remains visible and cannot be modified. You therefore retain a record of the original entries. This allows staff to review their hours and make corrections before submitting their timesheet, while also allowing for easy tracking of adjustments made.
An "offline" mode can be made available to you if needed. This mode is perfect for situations where your staff works in areas without an internet connection. Data is saved locally and synchronized as soon as a connection is re-established. This ensures continuous and reliable tracking, even in isolated locations.
FDTpro does not provide time clock devices. However, the solution is designed to work seamlessly with common devices such as tablets or mobile phones. This means you can use the devices you already own, or purchase those that best suit your needs and budget. Therefore, you do not need to invest in specialized equipment.
Yes, absolutely! You can use time clocks in several different facilities. All collected data is centralized in the same solution, for simplified management.
You can also configure multiple time clocks in the same facility, which is particularly useful if you have a lot of staff or multiple entry points.
Yes, it's possible! During the kick-off meetings, we will define the rules for automatically applying dinner breaks. This saves time and reduces errors and oversights.
Manual adjustments can also be made if necessary.
Yes! An optional module allows you to manage leave requests directly in FDTpro. With an integrated calendar, you can easily view upcoming leave, and data is automatically synchronized with timesheets.
Yes, FDTpro offers detailed balance tracking for things like vacation or sick leave. You can:
- View balances in real time.
- Make adjustments.
- Check available balances during requests.
Oui. FDTpro peut vérifier les soldes disponibles au moment où un employé fait une demande de congé.
Selon les règles établies avec votre organisation, il est possible d’empêcher une demande qui dépasse le solde disponible ou d’afficher un avertissement. Cela permet de mieux contrôler les absences et d’éviter les erreurs avant même l’approbation.
Of course! During setup, we configure balance types according to your specific needs.
Yes! If your organization requires it, leave requests can be configured with one or more approval levels. Some employees may require a single approval, while others may require two.
The employee is informed at each stage for transparent and hassle-free tracking.
Oui. FDTpro peut automatiser les ajouts et les retraits dans la banque de temps selon les règles établies avec votre organisation. Le niveau d’automatisation peut varier selon vos besoins et les modules utilisés. Cela permet de réduire les calculs manuels, les oublis et les erreurs dans le suivi de la banque de temps.
Par exemple, les heures supplémentaires peuvent être mises en banque automatiquement. Les retraits peuvent aussi se faire automatiquement si l’employé n’a pas à faire une demande de congé pour reprendre du temps en banque. Si votre organisation utilise plutôt le module de demandes de congé, les retraits peuvent alors être liés aux demandes approuvées.
Support is available via a ticketing system integrated directly into the solution, ensuring quick follow-up on your requests. Administrators can ask all their questions there, whether it concerns the use of features, modification requests, billing, or anything else. We are also available by phone or email if necessary
Non. Le soutien est inclus avec votre abonnement à FDTpro. Vous pouvez donc communiquer avec notre équipe si vous avez une question, un problème ou besoin d’aide pour utiliser la solution.
Des frais pourraient toutefois s’appliquer pour des demandes particulières, comme des développements personnalisés, des configurations importantes ou des besoins qui sortent du soutien habituel. Dans ce cas, nous vous en informerons avant d’aller plus loin.
Support is available during normal business hours. However, in case of emergency outside of these hours, FDTpro will handle the situation immediately.
Le soutien est offert en français et en anglais.
Vous pouvez donc communiquer avec notre équipe dans la langue de votre choix, que ce soit pour une question, une demande d’aide ou un suivi lié à FDTpro.
Rather than lengthy written guides, we favor video tutorials integrated into the solution. These videos are easier to consult when the need arises. They clearly explain the different functionalities and help users according to their access rights.
1. Communicate your needs
In order to prepare a relevant example and allow you to properly evaluate the solution, we need to know your needs. Use one of the following methods to inform us:
- Via the Trial Request form
- By email at info@fdtpro.com
- By phone at 1 800 516-7805
- By requesting a virtual meeting (Teams) with one of our expert advisors
2. Explore a personalized example
Access information for the example will be sent to you a few minutes or hours after the request. This depends on the complexity of your needs. This example will contain fictitious data to quickly give you an overview of how it works. You can explore the example by yourself or with us during a virtual meeting. This will also be an opportunity to answer your questions, discuss your needs, and the possibilities offered by the solution. You will then have all the necessary information to decide whether you want to proceed with the FDTpro solution and move to the next step.
3. Analyze your needs in more detail and establish the final strategy
Since the initial example is only a starting point, one or more meetings with our expert advisors will allow us to analyze your needs in more detail and establish the final strategy. Several iterations may be necessary to arrive at the solution that perfectly meets your needs.
4. Train administrators
Once the solution is fully customized to your liking, we will train your administrators. This will allow you to perform the necessary configuration for deployment, such as creating employees and projects, after we have removed the fictitious data. Note that video tutorials are also available within the solution, both for administrators and for staff who only fill out timesheets.
5. Deploy the solution in your organization
All you have to do then is inform the staff and send them the login information for the solution.
The entire process typically takes 2 to 6 weeks. This depends mainly on how quickly you make decisions, answer our questions, and your availability to participate in various meetings.
Yes. It is possible to obtain a sample of the solution or schedule a demonstration before making a decision. This allows you to better understand how FDTpro works and to see how the solution could apply to your context.
Training is offered to solution administrators so they can fully understand how it works and use it effectively. The training covers the features included in your environment, so your team can quickly become self-sufficient.
Yes. It is possible to import certain data to facilitate getting started, for example, to avoid having to manually recreate long lists or certain basic information. This can save you time during setup.
Yes. The kick-off meetings are precisely for defining your needs in order to configure the solution correctly from the start. The goal is for you to leave with an environment that matches your reality and is ready to be used effectively.
